Get the best deal on your electricity bill

There are two simple ways to find out if you could save money on your electricity bill.

1. Check your bill and ask for a better deal

Your electricity retailer must put a message on your bill at least once every 3 months to tell you whether it has a different plan that might save you money and how to contact them to find out more. The message must be on the front page of your bill next to the amount due and it must be easy to find. Here is an example of what the message might look like. Retailers can choose to present the message differently but it should still be easy to find and next to the amount due.

Example of the message you will see:

You can take action at any time by contacting your retailer to check whether they have any plans that would be cheaper than the plan you are on.

2. Compare energy companies

Visit the Australian Government’s free Energy Made Easy website to see what energy plans are available from the retailers in your area. You don’t need to give any personal details, but you can enter your energy use to get an estimate of how much you would pay under different retailers’ plans. You can use this comparison to work out which one will be best for you.

Find out how the price and promotion of electricity is regulated to keep costs down for ACT residents and businesses on the National Energy Customer Framework.

Experiencing bill shock?

Call your energy provider straight away. Your energy provider can help you access financial support. This could include hardship payments, concessions, payment extensions and flexible payment options.

If you're experiencing financial hardship, help is available. Find out what support you can get to help with the cost of living.

Know your rights

Energy is an essential service. Laws exist to protect energy consumers and ensure safeguards are in place.

Find out how the price and promotion of electricity is regulated to keep costs down for ACT residents and businesses on the National Energy Customer Framework.

Learn more about your rights as an energy consumer.

ACT Government Support

Free home energy assessments for renters: Learn the best actions you can take to make your rental home more comfortable and reduce your energy use and costs.

Low-income Household Program: Receive free draught-proofing, energy-saving materials, advice and help to reduce your energy use and costs if you are on a low income.

Sustainable Home Advice: Receive free, expert information and advice by phone or email on how to use energy more efficiently to save money, lower emissions and make your home more comfortable.

Rebates for low income homeowners: Australian Pensioner Concession and Veterans’ Affairs Gold Card holders in the ACT can receive rebates for sustainable home upgrades through the Home Energy Support program.

Sustainable Household Scheme: Eligible homeowners in the ACT can access an interest-free loan up to $15,000 for sustainable home upgrades.

Utilities concession: Eligible households can receive a concession through their electricity account to help with the cost of electricity, natural gas, water and sewerage.